Refund policy

We want you to love your Nest & Oat bag. If something isn't right, here's how we'll fix it.

Your rights under New Zealand law

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. Our bags come with guarantees that can't be excluded, including that they are of acceptable quality, fit for purpose and match their description.

Faulty, damaged or wrong items

If your bag arrives damaged, has a fault, or isn't what you ordered:

Email us at info@nestandoat.co.nz with your order number and a few photos of the problem.
We'll reply within 2 business days.
Depending on the problem, we'll send a replacement, repair it, or refund you. If the fault is serious, you can choose a refund or a replacement.

You won't pay anything for this. In most cases we won't need the faulty item back. If we do, we'll arrange and pay for the return.

Change of mind

We don't offer returns or refunds if you change your mind, so please choose carefully. If you have a question about a bag before you buy, email info@nestandoat.co.nz and we'll help.

This doesn't affect your rights under the Consumer Guarantees Act. If your bag is faulty, damaged or not as described, we'll put it right as explained above.